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Mews R&D Podcast
Hosted by Jan Meissner, our R&D Community Lead, this podcast takes you behind the scenes with Mews' engineering, design, product management, content design, data science, and more. Explore the stories, collaborations, and insights that fuel innovation across the company.
Mews R&D Podcast
Stephan Delbos: Docs, learning, and AI working together for users
— A Mews R&D MiniPodcast on knowledge, learning, and the evolving user experience
In this episode, our host sits down with Stephan Delbos, Senior Director of Product Knowledge Activation at Mews, to explore how bringing documentation, education, and knowledge management together can transform the user experience. Stephan shares how his team is shaping an AI-first approach to content creation, from internal GPT-powered documentation to smarter onboarding through Mews University and in-product learning.
They discuss the journey toward self-supporting users, designing content that both customers and AI can understand, and why measuring the business impact of words matters as much as the words themselves. Along the way, Stephan reflects on how his background in literature informs leadership in tech—and what it means to make learning part of the product, not an afterthought.
A forward-looking conversation on how documentation, data, and creativity come together to drive growth and a more intuitive user journey.
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Music by Music Unlimited from Pixabay
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